Q1: I want to cancel the order.
A1: If you wish to cancel your order, please reach out to us at sale@vcarpart.com. Cancellations can only be processed before the package has been shipped. If the package is already in transit, we regret to inform you that the order cannot be canceled. Please note that even if a tracking number is provided, the lack of updates does not necessarily indicate that the package is not in transit.
Q2: When my order will be shipped?
A2: Your package will ship out within 1-2 business days. We will contact you if there is any special case.
Q3: How can I return my order?
A3: Please contact sale@vcarpart.com and let us know the reason why you want to return the items. If your return is accepted, we’ll send you instructions on how and where to send your package. Please click here to see our full return policy.
Q4: I bought the wrong items/ the items were not compatible with my vehicle.
A4: Please contact sale@vcarpart.com and we will help you to solve the problems.
Q5: Do you shipped to Canada, United Kingdom, Australia, etc.?
A5: We can ship to most countries, but only provide free shipping in the United States. If you want to know the shipping freight to deliver the goods to your country, please contact us before you place your order. Please click here to see our full shipping policy.
Q6: Do you have any discount? How to use discount code?
A6: If we have a special offer, the discount code will be displayed at the top of the website. When getting a discount code, please put the code in the box to apply to the order at checkout.